1. Terms and Conditions

Welcome to Yadon Cleaners. By booking our cleaning services, you agree to the following terms and conditions. Please read them carefully before scheduling any service.

1.1 Service Agreement

Yadon Cleaners provides professional residential and commercial cleaning services across Hamilton and surrounding areas. By placing a booking online, by phone, or through any affiliated platform, the client confirms that all details provided are accurate and complete. Services are delivered according to the package selected (Regular, Deep, Move-In/Out, Airbnb, Post-Construction, or Office/Commercial).

1.2 Access to Property

The client must ensure access to the property at the agreed date and time. If access is not available and the cleaner cannot enter within 15 minutes of arrival, the booking may be marked as a missed service, and a minimum call-out fee may apply.

1.3 Health & Safety

Cleaners will not move heavy furniture or handle hazardous materials. Any unsafe working conditions may result in service cancellation or rescheduling. The client agrees to notify Yadon Cleaners of any special cleaning instructions, allergies, or safety concerns before the appointment.

1.4 Payment Terms

All payments are due immediately after the completion of the service, unless otherwise agreed in writing. Accepted payment methods include cash, e-transfer, or approved digital methods listed at the time of booking. Late payments may incur additional fees or suspension of future services.

1.5 Booking Changes & Cancellations

Clients must provide at least 24 hours’ notice to reschedule or cancel a booking. Bookings canceled with less than 24 hours’ notice may be charged 50% of the service fee. No-show bookings where the cleaner cannot access the property will be charged in full.

1.6 Satisfaction Guarantee

If you are not satisfied with our cleaning, please contact us within 24 hours of service completion. We will re-clean the area in question at no additional cost, provided the concern is valid and reported promptly.

1.7 Liability

Yadon Cleaners is insured for public liability; however, we are not responsible for pre-existing damages, loose fixtures, or normal wear and tear. Clients must secure valuables and fragile items prior to cleaning.

1.8 Privacy

Personal information collected during booking is used only for scheduling, communication, and billing purposes. We do not share or sell client data.

1.9 Service Refusal

Yadon Cleaners reserves the right to refuse or terminate service if unsafe or abusive behavior is observed, if the work environment is unsanitary beyond reasonable limits, or if the client repeatedly misses scheduled appointments or fails to pay on time.

2. Refund and Cancellation Policy

2.1 Cancellations Before 24 Hours – Full refund or free rescheduling.
2.2 Cancellations Within 24 Hours of Service – 50% of the service fee will be retained to cover scheduling and staffing costs.
2.3 No-Show or Locked-Out Appointments – No refund will be issued.
2.4 Unsatisfactory Service – If a valid claim is reported within 24 hours, Yadon Cleaners will re-clean the affected area or offer a service credit at our discretion.
2.5 Refund Method – Approved refunds will be processed through the original payment method within 5–10 business days.

3. Photography & Marketing Content

Yadon Cleaners respects your privacy. We do not take photos or videos inside your home for marketing, social media, or advertising purposes without your explicit consent. If any photo or video content is ever needed for promotional use, we will request permission first, and you have the full right to decline. No identifiable images or personal items will ever be taken or shared without your consent.

4. Contact Us

If you have any questions about our Terms or Refund Policy, please reach out to:

Email: support@yadoncleaners.com
Website: www.yadoncleaners.com

Table of Contents